We’re launching this blog to do one thing well: openly share the playbooks, engineering patterns, and real-world lessons that help us ship AI that actually works in production. If you want glossy hype, this isn’t it. If you want concrete frameworks that you can bring to your team next week, you’re in the right place.
What you can expect
- Proven playbooks for Support, Sales, and Marketing agents
- Engineering deep dives on orchestration, monitoring, and safety
- Strategy guides on scoping pilots and proving ROI
- Post-mortems and what we’d do differently next time
Our lens: outcomes and guardrails
The companies that win with AI are ruthless about outcomes and humble about risk. That’s our lens: ship fast, measure honestly, and build with guardrails from day one.
Ship fast, measure honestly, and build with guardrails from day one.
The Pilot KPI Skeleton
Here's the minimal skeleton we use to scope a pilot in under an hour. This framework helps you define clear success metrics, identify data sources, and establish guardrails before you start building.
Pilot KPI Framework
Complete in 60 minutes or less
Problem Definition
Support team drowning in repetitive tickets
Reduce ticket volume by 40% in 4 weeks
FAQ deflection + intelligent routing
Data Sources
2-3 days setup
Success Criteria
Guardrails
Timeline
Roadmap for this blog
In the next few weeks, we’ll publish:
- How to scope a pilot in 60 minutes (templates included)
- Observability for multi-agent systems: what to log and why
- Playbooks: Support Pro and Sales Pro that ship in weeks
Tell us what would help
If there’s a topic that would unblock you right now, tell us. We’ll write it. This blog is for builders.