Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Akioud AI ("Company", "we", "us", or "our") collects, uses, and protects your personal information when you use our services, software, and products (collectively, the "Services").

By using our Services, you consent to the collection, use, and processing of your personal data as described in this Policy. If you do not agree with this Policy, please do not use our Services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your requests and provide customer support
• Send you important updates and notifications
• Analyze usage patterns and optimize performance
• Ensure compliance with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and safety
• With trusted service providers who assist in operating our Services

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request data portability
• Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain personal data for the following periods:

• Contact form data: 3 years from the last contact
• Account information: As long as the account is active plus 3 years after inactivity
• Marketing data: 3 years from collection or last interaction
• Transaction data: 10 years (as required by French commercial law)
• Log data and analytics: 13 months
• Cookies: As specified in our Cookie Policy

When we no longer need your personal information, we will securely delete or anonymize it.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws.

For transfers to countries outside the European Economic Area (EEA), we implement appropriate safeguards such as standard contractual clauses approved by the European Commission.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content.

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Services.

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last Updated" date.

Your continued use of our Services after any changes constitutes acceptance of the updated Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to the processing
• Contract: To fulfill our contractual obligations
• Legitimate Interest: To improve our Services and provide support
• Legal Obligation: To comply with applicable laws

14. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices. You can contact our DPO at:

15. Supervisory Authority

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the relevant supervisory authority in your country.

In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL). You can contact CNIL at:

• Website: https://www.cnil.fr
• Phone: +33 1 53 73 22 22
• Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France

16. CNIL Compliance

This Privacy Policy complies with the French Data Protection Act (Loi Informatique et Libertés) and the guidelines of the Commission Nationale de l'Informatique et des Libertés (CNIL). In accordance with Article 82 of the French Data Protection Act, we obtain your explicit consent before placing any non-essential cookies on your device.

You have the right to withdraw this consent at any time through our cookie management interface or by changing your browser settings.

17. Legal Identification