How can we help?
Find answers in our documentation, join the community, or get in touch with our support team.
Support Channels
Choose the best way to get the help you need.
Documentation
Comprehensive guides, API references, and tutorials to help you deploy RADAR.
Community Forum
Connect with other developers, share best practices, and get help from the community.
Contact Support
Need personalized assistance? Our engineering team is ready to help you resolve any issues.
Response Times
Priority support with guaranteed response times for enterprise customers.
Security & Compliance
Secure support channels for sensitive inquiries.
Emergency Support
24/7 emergency support for critical production issues.
Service Level Agreement
License validation failure, data loss
SSO/SIEM not working, performance degradation
Bug in non-critical feature, documentation error
Feature request, general question
Data Processing Agreement
A GDPR-aligned Data Processing Agreement (DPA) is available on request from support@akioud.ai.
Zero outbound calls to AKIOUD infrastructure
AKIOUD cannot see customer data in standard deployment
All data stays in customer-controlled infrastructure
Security Questionnaire
A pre-filled security questionnaire (CAIQ/SIG-Lite style) is available on request from support@akioud.ai. It covers application security, infrastructure security, data protection, identity and access management, vulnerability management, and business continuity.
Frequently Asked Questions
Quick answers to common questions about RADAR support and services.
Our support team is available Monday through Friday, 9 AM to 6 PM CET. Enterprise customers have access to extended support hours and dedicated support channels.
Standard support: Within 24 hours. Priority support: Within 4 hours. Critical issues: Within 1 hour. Response times may vary based on your support tier.
Phone support is available for enterprise customers with dedicated account managers. For all other inquiries, we provide support through email and our community forum.
Please include: RADAR version, environment details, steps to reproduce, error messages, and any relevant logs. This helps us resolve your issue faster.
Yes! We offer comprehensive onboarding sessions, technical training, and architectural guidance. Contact our team to discuss training options for your organization.
All support communications are encrypted and stored securely. We comply with GDPR, HIPAA (where applicable), and other relevant data protection regulations.
Yes, we work with enterprise customers to develop custom features and integrations. Our professional services team can help assess and implement your specific requirements.
Contact our sales team at sales@akioud.ai or visit our pricing page to learn about different support tiers and upgrade options.