Enterprise-Grade Support
We are here to support self-hosted AKIOS Pro deployments in regulated environments. Choose the level of support that fits your team's needs.
Support Tiers
From community help to dedicated engineering partners.
Standard Support
Included with Pro plans. Email support with 24-hour SLA during business hours. Access to knowledge base.
Premium Support
Private Slack channel with our engineering team. 4-hour critical response SLA. Priority feature requests.
Mission Critical
24/7/365 coverage with 15-minute response time. Dedicated Technical Account Manager and quarterly reviews.
Frequently Asked Questions
Everything you need to know about our support policies.
You can open a ticket directly from the AKIOS Dashboard or by emailing support@akioud.ai. Premium customers can also use their dedicated Slack channel.
A critical issue is defined as a system-wide outage or severe bug that prevents AKIOS Pro monitoring, evidence capture, or export from operating with no available workaround.
Yes, we offer custom onboarding packages for Enterprise customers, including architectural workshops and team training sessions.
Absolutely. You can upgrade your support tier at any time. Changes will be reflected in your next billing cycle.